FAQS & SHIPPING INFO
Our first priority remains the health and safety of our team, customers, and communities. We want you to know we’re taking every step to protect you and our team while continuing to deliver the products you love. We’re more committed than ever to ensuring that you get the items you need when you need them.
Due to ongoing impact from COVID-19, the number of parcel collections and shipment pickups throughout our fulfillment centers have been substantially reduced and delayed.
Carriers like UPS, FedEx, and USPS have scaled back typical delivery operations to ensure safety and compliance. We’re working closely with carriers to closely monitor the situation across local restrictions and curfews in certain areas across the US. We’re sorry for any unavoidable transit delays and disruptions in delivering your packages. Thank you for your support and patience.
Standard Shipping Methods includes: Epacket,USPS, DHL …
Epacket: 10-20 business days, With Detailed Destination Tracking Status Update.(Epacket Countries: United State/US, Canada, Australia and so on)
Link for reference: https://www.17track.net/en
DHL Express Delivery Time Estimates: 7-10 business days.
- Actual Weight or Dimension Weight over 2kg or need to fast shipping, you can payment add more 10$/package and we will switch to DHL shipping method if the order is to USA.
- ·Delivery time guarantees for orders placed during the months of November and December will only apply to orders using DHL Express Shipping Method. All other orders placed with standard shipping will not be eligible for replacement or refund until 50 days after packages were shipped out. We encourage all customers to switch to DHL Express to avoid delays during the peak season.
FREQUENTLY ASKED QUESTIONS
Q: Cancel or Modify an Order
·If you need to cancel or modify your order, contact our customer service [email protected]. Please include the order number of the item(s) that you would like to cancel or modify to ensure accuracy.
·Please understand that if your order has been processed already, you cannot cancel or modify it. Generally, you are allow to cancel or modify order item within 24 hours since order was placed.
·If you insist to cancel a processing order, you might be charged 25% of the payment to cover product material cost.
Q: Change Shipping Address
·Before order is shipped out, you are allowed to
change shipping address any time, please contact customer service to deal with
·As long as shipping address changes, Tracking Number changes too. Remember to updated new tracking numbers to your customers if it’s drop-shipping business.
Q: Check/Track Order Status
·If you want to check the status of your order(s), you can login and visit the Order History page. All handling status will be shown here regarding your order(s).
·If your order has been shipped out, you may track shipping status on: http://www.17track.net/en . It may take up to 24 hours for your tracking information to be posted on the website.
·Contact Artsadd Customer Service at: [email protected] if you have any doubts referring to your orders.
Q: Give Priority to Your Order in Production
·Your order is automatically in the queue waiting for production.
·If you wish to speed up the waiting time, you can contact our Customer Service team at: firstname.lastname@example.org. Please note this service maybe subject to availability and a small fee(30% of the item price) maybe charged.
Q: Customs Taxes and Duties
·You may be subject to import duties and taxes. All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country’s national laws. Customs duties and taxes are assessed, generally, if the merchandise is dutiable and the value of the item is above the threshold set by the country’s laws. You should contact your local customs office for further information, because Custom policies vary a lot from country to country. In addition, when ordering from our Stores, you are considered the importer of the goods and must comply with all laws and regulations of the country in which you are receiving the packages.
·Please contact our customer service ([email protected] if you need to re-declare product value appears on shipping paper or invoice.
Q: WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the
same purchase will sometimes be
sent in separate packages, even if you’ve specified combined shipping.
Please keep this in mind when receiving deliveries.
If you have any other questions, please email support at
[email protected] and we will do our best to help you out.
Factory and office: Dinkstar.com office
[email protected] with a picture of the damage to get a replacement.